Privacy Policy

Plumbing & Heating Heroes (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website and our services, how we use it, and the choices you have.

What we collect

When you call, text, email, or submit our quote form, we collect the contact details you provide — typically your name, phone number, email address and a description of the work you need. If you send photos of a plumbing issue, we receive those too. Our website also collects standard analytics data (pages visited, device type, approximate location) through Google Analytics.

How we use it

We use your information to respond to your request, schedule and perform work, send quotes and invoices, and keep records required for warranties and guarantees. Analytics data helps us understand how the website is used so we can improve it. We do not sell your personal information, and we do not share it with third parties except the service providers who help us operate (for example, our email delivery provider) or where the law requires.

Retention & security

We keep job and contact records as long as needed to honour guarantees and meet legal obligations, then delete them. Reasonable administrative and technical safeguards protect the information we hold.

Your choices

You may ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it (subject to legal record-keeping requirements). You can opt out of analytics by using your browser's tracking-protection features.

Contact

Questions about this policy? Email info@plumbingandheatingheroes.ca or call (647) 492-7575.